Employee Assistance Program (EAP)
Shelby County provides free, confidential help for individual and work-related issues—whenever you need it—24/7. The EAP program, administered by CONCERN and paid for by the County, is available to you and your dependents, even if you are not covered under a County Medical plan.
CONCERN staff consists of masters-degreed counselors and clinical social workers who are licensed and have at least three years of clinical experience. Counselors can help with a wide range of issues, including:
- Family or marital difficulties
- Relationship problems
- Grief
- Emotional or psychological stress
- Financial and legal worries
- Alcohol or drug abuse
What to Expect
During your first visit or two, the counselor will listen and try to gain a clear understanding of your problem, help you sort out options, and develop a problem-resolution plan with you. Help can usually be found through continued short-term counseling at CONCERN.
If additional or specialized help is needed, your counselor will put you in touch with a qualified professional or a support group best suited to help. Your counselor will remain available to you until you feel the difficulties are under control.
Schedule an Appointment
Call CONCERN anytime, 24/7 at 1-901-458-4000, or toll free at 1-800-445-5011 to schedule an appointment with a counselor.